Return and exchange of goods

We are working to make our products comfortable and suitable for you. If you need to return or exchange items, we will try to make this process as simple and convenient as possible for you.

The main thing:

— The product must have its original appearance, and the labels are preserved.

— A refund is possible no later than 14 calendar days from the date of the items receipt. Please try on the clothes carefully before removing the labels and protect the items from damage.

Inadequate quality goods return.

If you have received an item of inadequate quality, please send a photo showing the defect by e-mail info@raffinato-style.ru. Our manager will contact you and coordinate the return/exchange process for this product. You need to keep the original packaging and original labels.

How can I return the product?

The product in its original packaging, along with the necessary documents, must be sent by the SDEK delivery service to the address specified by the manager of the online store. After sending, please report us the tracking number for tracking the parcel.

The cost of shipping the return of the goods is paid by the Buyer.